Frequently Asked Questions
Everything you need to know about shopping with Columbus Card Shop
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard domestic shipping typically takes 3-5 business days, while international shipping may take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our online portal to initiate a return or exchange for a different size.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on the destination and weight of your order.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.